Case Management-Social Services
Wenatchee, WA Wenatchee, WA Full-time Full-time $27.
96 - $43.
72 an hour $27.
96 - $43.
72 an hour Salary Range:
$27.
96 - $43.
72 Overview:
Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert.
We are the proud home of orchards, farms, and small communities.
Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Employees of Confluence Health receive a wide range of benefits in addition to compensation.
Medical, Dental & Vision Insurance Flexible Spending Accounts & Health Saving Accounts CH Wellness Program Paid Time Off Generous Retirement Plans Life Insurance Long-Term Disability Gym Membership Discount Tuition Reimbursement Employee Assistance Program Adoption Assistance Shift Differential For more information on our Benefits & Perks, click here!
Summary:
Hybrid position virtual/on site.
Under the general supervision of the Care Management Supervisor, acts as social service case manager for outpatients.
Works in a team environment to collaborate, coordinate, and negotiate, to procure services and resources for patients.
The Case Manager-Social Services will collaborate with the RN case manager if assigned, as well as the physician and interdisciplinary team with the underlying objective of enhancing quality of clinical outcomes and patient satisfaction by addressing social determinants of health.
Position Reports To:
Outpatient Care Management Supervisor
Essential Functions:
Performs responsibilities in alignment with organizational mission and values.
Provides services to specific patient populations including initial information gathering, plan of care development, and identification of risk and barriers; provides appropriate interventions; coordinates referrals and resources to meet patient care needs.
Functions within scope of practice and keeps current with the legal aspects of social services.
Demonstrates standards of behaviors throughout all interactions and maintains the dignity of those with whom interacting.
Participates in quality improvement efforts to seek opportunity to improve processes to achieve standard work and quality care.
Respects organizational, regulatory and national/regional standards, policies and procedures.
Responds timely and courteously to referrals, inquiries and requests.
Assists team members without prompting.
Maintains professional certification for social work.
Addresses interpersonal issues, stressful situations, and conflict professionally and timely.
Confers with assigned mentor when needed.
Participates in continuing education to maintain best practice knowledge and social work competencies.
Risk stratification, prioritization, and Planning:
Will triage referrals received to determine appropriate prioritization for follow up to meet patient needs.
Collaborates with referring staff, when needed, to identify patients with complex social or supportive needs, including, but not limited to behavioral health diagnosis or symptoms, substance abuse, homelessness, new diagnosis of cancer or other life altering disease, or protective service situations.
Collaborates with case management team, physician, and other disciplines as indicated, to facilitate a plan of care related to social determinants or patient needs identified.
Identifies patient, family, significant other, and support persons' ability to participate in the plan and establishes strategies to overcome barriers identified.
Accurately identifies high risk factors such as family dysfunction, impaired coping, financial concerns, regulatory factors that might limit effective participation in planning and decision-making.
Monitors effectiveness of the plan of care and makes changes as needed.
Anticipates conflict or volatile situations and works to diffuse these situations quickly and proactively.
Coordination and Implementation:
Communicates with patient, family, other stakeholders, and involved physician(s) and other interdisciplinary team members to optimize plans for patients.
Assures seamless transitions for the patient across the continuum of care by establishing appropriate plans and assuring complete and accurate communication.
Demonstrates knowledge of available resources available and uses them effectively to support the patient during the episode of care.
Prioritizes patients effectively to achieve timely and appropriate patient interventions.
Provides short term counsel or guidance to help make decisions about specific problems or care navigation needs.
Is knowledgeable about entitlement programs and assists patients as needed to facilitate plan.
Monitoring and Evaluation:
Analyzes outcomes, patterns, and trends.
Identifies trends in populations of patients served and works with case management leadership to establish standardized options for intervention.
Monitors and applies federal and state regulations effectively.
Participates in reporting to DSHS appropriate agency for identified abuse, neglect, exploitation per mandatory reporting laws.
Communication:
Demonstrates effective communication, documentation, and interpersonal skills.
Advocates for the patient for additional resources if gaps exist.
Fosters cordial, positive and professional interpersonal relationships with patients, family members, physicians, staff, community agencies, insurance companies and peers.
Demonstrates understanding of and compliance with the terms of the Confidentiality Agreement.
Completes progress notes in patient's EMR for every interaction or care coordination activity accurately and completely.
Communicates patient hand-off to team members when indicated, providing detailed patient information.
Required to maintain active Basic Life Support (CPR) certification.
Other Duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Position Requirements:
Being fully vaccinated against COVID-19 is an essential requirement of working at Confluence Health.
Religious and medical exemptions will be considered upon request.
Qualifications:
Required:
Bachelors degree in social work or other human service related field.
Registered as Agency Affilliated Counselor credential or have the ability to do so upon hire.
One or more years of social service or case management experience.
Excellent interpersonal communication and negotiation skills.
Strong analytical, data management, and PC skills.
Understanding of venues of care and community resources.
Ability to apply creative problem-solving skills.
Ability to prioritize assignments and effective time-management skills.
Desired:
One or more years of clinical or medical experience.
Masters of Social Work or currently working towards this degree.
Physical/Sensory Demands:
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position:
Walking - O Sitting/Standing - C Reaching:
Shoulder Height - O Reaching:
Above shoulder height - O Reaching:
Below shoulder height - O Climbing - O Pulling/Pushing:
25 pounds or less - O Pulling/Pushing:
25 pounds to 50 pounds - O Pulling/Pushing:
Over 50 pounds - O Lifting:
25 pounds or less - O Lifting:
25 pounds to 50 pounds - O Lifting:
Over 50 pounds - O Carrying:
25 pounds or less - O Carrying:
25 pounds to 50 pounds - O Carrying:
Over 50 pounds - O Crawling/Kneeling - O Bending/Stooping/Crouching - O Twisting/Turning - O Repetitive Movement - O Working Conditions:
Work is performed primarily from home, in an adequate workspace environment that is the responsibility of the employee to set up and maintain.
Involves frequent contact with staff, leadership, and practitioners.
Work may be stressful at times.
Occasional day travel between various offices, clinic campuses and patient home or community meeting locations.
Job Classification:
FLSA:
Non-Exempt Hourly/Salary:
Hourly Physical Exposures For This Position:
Unprotected Heights - No Heat - No Cold - No Mechanical Hazards - No Hazardous Substances - No Blood Borne Pathogens Exposure Potential - Yes Lighting - No Noise - No Ionizing/Non-Ionizing Radiation - No Infectious Diseases - Yes.
Estimated Salary: $20 to $28 per hour based on qualifications.
96 - $43.
72 an hour $27.
96 - $43.
72 an hour Salary Range:
$27.
96 - $43.
72 Overview:
Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert.
We are the proud home of orchards, farms, and small communities.
Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Employees of Confluence Health receive a wide range of benefits in addition to compensation.
Medical, Dental & Vision Insurance Flexible Spending Accounts & Health Saving Accounts CH Wellness Program Paid Time Off Generous Retirement Plans Life Insurance Long-Term Disability Gym Membership Discount Tuition Reimbursement Employee Assistance Program Adoption Assistance Shift Differential For more information on our Benefits & Perks, click here!
Summary:
Hybrid position virtual/on site.
Under the general supervision of the Care Management Supervisor, acts as social service case manager for outpatients.
Works in a team environment to collaborate, coordinate, and negotiate, to procure services and resources for patients.
The Case Manager-Social Services will collaborate with the RN case manager if assigned, as well as the physician and interdisciplinary team with the underlying objective of enhancing quality of clinical outcomes and patient satisfaction by addressing social determinants of health.
Position Reports To:
Outpatient Care Management Supervisor
Essential Functions:
Performs responsibilities in alignment with organizational mission and values.
Provides services to specific patient populations including initial information gathering, plan of care development, and identification of risk and barriers; provides appropriate interventions; coordinates referrals and resources to meet patient care needs.
Functions within scope of practice and keeps current with the legal aspects of social services.
Demonstrates standards of behaviors throughout all interactions and maintains the dignity of those with whom interacting.
Participates in quality improvement efforts to seek opportunity to improve processes to achieve standard work and quality care.
Respects organizational, regulatory and national/regional standards, policies and procedures.
Responds timely and courteously to referrals, inquiries and requests.
Assists team members without prompting.
Maintains professional certification for social work.
Addresses interpersonal issues, stressful situations, and conflict professionally and timely.
Confers with assigned mentor when needed.
Participates in continuing education to maintain best practice knowledge and social work competencies.
Risk stratification, prioritization, and Planning:
Will triage referrals received to determine appropriate prioritization for follow up to meet patient needs.
Collaborates with referring staff, when needed, to identify patients with complex social or supportive needs, including, but not limited to behavioral health diagnosis or symptoms, substance abuse, homelessness, new diagnosis of cancer or other life altering disease, or protective service situations.
Collaborates with case management team, physician, and other disciplines as indicated, to facilitate a plan of care related to social determinants or patient needs identified.
Identifies patient, family, significant other, and support persons' ability to participate in the plan and establishes strategies to overcome barriers identified.
Accurately identifies high risk factors such as family dysfunction, impaired coping, financial concerns, regulatory factors that might limit effective participation in planning and decision-making.
Monitors effectiveness of the plan of care and makes changes as needed.
Anticipates conflict or volatile situations and works to diffuse these situations quickly and proactively.
Coordination and Implementation:
Communicates with patient, family, other stakeholders, and involved physician(s) and other interdisciplinary team members to optimize plans for patients.
Assures seamless transitions for the patient across the continuum of care by establishing appropriate plans and assuring complete and accurate communication.
Demonstrates knowledge of available resources available and uses them effectively to support the patient during the episode of care.
Prioritizes patients effectively to achieve timely and appropriate patient interventions.
Provides short term counsel or guidance to help make decisions about specific problems or care navigation needs.
Is knowledgeable about entitlement programs and assists patients as needed to facilitate plan.
Monitoring and Evaluation:
Analyzes outcomes, patterns, and trends.
Identifies trends in populations of patients served and works with case management leadership to establish standardized options for intervention.
Monitors and applies federal and state regulations effectively.
Participates in reporting to DSHS appropriate agency for identified abuse, neglect, exploitation per mandatory reporting laws.
Communication:
Demonstrates effective communication, documentation, and interpersonal skills.
Advocates for the patient for additional resources if gaps exist.
Fosters cordial, positive and professional interpersonal relationships with patients, family members, physicians, staff, community agencies, insurance companies and peers.
Demonstrates understanding of and compliance with the terms of the Confidentiality Agreement.
Completes progress notes in patient's EMR for every interaction or care coordination activity accurately and completely.
Communicates patient hand-off to team members when indicated, providing detailed patient information.
Required to maintain active Basic Life Support (CPR) certification.
Other Duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Position Requirements:
Being fully vaccinated against COVID-19 is an essential requirement of working at Confluence Health.
Religious and medical exemptions will be considered upon request.
Qualifications:
Required:
Bachelors degree in social work or other human service related field.
Registered as Agency Affilliated Counselor credential or have the ability to do so upon hire.
One or more years of social service or case management experience.
Excellent interpersonal communication and negotiation skills.
Strong analytical, data management, and PC skills.
Understanding of venues of care and community resources.
Ability to apply creative problem-solving skills.
Ability to prioritize assignments and effective time-management skills.
Desired:
One or more years of clinical or medical experience.
Masters of Social Work or currently working towards this degree.
Physical/Sensory Demands:
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position:
Walking - O Sitting/Standing - C Reaching:
Shoulder Height - O Reaching:
Above shoulder height - O Reaching:
Below shoulder height - O Climbing - O Pulling/Pushing:
25 pounds or less - O Pulling/Pushing:
25 pounds to 50 pounds - O Pulling/Pushing:
Over 50 pounds - O Lifting:
25 pounds or less - O Lifting:
25 pounds to 50 pounds - O Lifting:
Over 50 pounds - O Carrying:
25 pounds or less - O Carrying:
25 pounds to 50 pounds - O Carrying:
Over 50 pounds - O Crawling/Kneeling - O Bending/Stooping/Crouching - O Twisting/Turning - O Repetitive Movement - O Working Conditions:
Work is performed primarily from home, in an adequate workspace environment that is the responsibility of the employee to set up and maintain.
Involves frequent contact with staff, leadership, and practitioners.
Work may be stressful at times.
Occasional day travel between various offices, clinic campuses and patient home or community meeting locations.
Job Classification:
FLSA:
Non-Exempt Hourly/Salary:
Hourly Physical Exposures For This Position:
Unprotected Heights - No Heat - No Cold - No Mechanical Hazards - No Hazardous Substances - No Blood Borne Pathogens Exposure Potential - Yes Lighting - No Noise - No Ionizing/Non-Ionizing Radiation - No Infectious Diseases - Yes.
Estimated Salary: $20 to $28 per hour based on qualifications.
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